RETURNS & EXCHANGES
All items must be unworn, unaltered and in its original condition and packaging with tags and ribbon attached. Please submit your return request within 14 days of receiving your item.
USA & CANADA
We are happy to announce that we now offer one free exchange and easy returns for our customers in the USA and Canada.
Should you wish to return for a refund, you will be charged a fee of $5USD (USA) and $10USD (CANADA) which will be deducted from your final refund amount.
Follow the link below to commence your return or exchange:
OUTSIDE OF USA & CANADA
Please contact our Customer Service team at email@example.com to initiate a return. We have a returns point in Hangzhou.
- Should you wish to return your item, please contact us within 14 days of receiving the item.
- The item must be unworn and in its original condition and packaging, with tags and ribbon attached.
- You will be issued a returns form to complete and to send along with your item(please include garment bag, fabric swatches, dust bag etc).
- Return shipping will be at the customer’s own expense as we are unable to offer free return shipping at this stage.
- If you plan to purchase using PayPal we recommend activating return shipping refunds via your PayPal account.
TERMS & CONDITIONS
Exchanging for a different item
Please e-mail us at firstname.lastname@example.org if you wish to exchange for a different style/item
Refunds do not include original shipping, return shipping and any import taxes and duties.
Please choose carefully as only one exchange is permitted per order.
Exchange is out of stock
Please check with our team when the item will be available again. Should you wish to wait, we will ship out your exchange as soon as the item arrives.
Refund processing times
Once your return has been received and inspected, we will process the refund. Please allow up to 10 business days for the funds to clear your account, depending on your financial institution.
Please contact our Customer Service team email@example.com as soon as possible to assist you further.
If you have purchased an item that has been discounted, this will be deemed as a final sale and cannot be returned or exchanged.
PayPal now offers return refunds up to 8-12 times a year (amount varies between countries) with a cap per request. The cap amount is dependent on your location(eg. Australia is $45AUD and Canada is $30CAD). All you have to do is activate return refunds on your PayPal account. You can then “request return shipping refund” on your order within 30 days of shipping the item back. You will need to provide PayPal with proof of return shipping for approval. Once approved, your return shipping refund will be in your PayPal account after 5-10 business days. For more information, please visit the PayPal website.
Please note before commencing a return
- The Curated will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used.
- We are unable to refund any lost, missing, or damaged parcels.
- Should you return an item that is worn, with signs of damage or heat applications then you are not entitled to a refund.