My coat/sweater has a strange odour to it and is itchy.
As our coats are made with organic fibres that are not treated with chemicals to alter the feel you may get a smell of a cashmere goat. Let your coat hang and air out for some days and this will disappear fast. As you wear your coat with time it will become softer naturally. We do not use chemical treatments to alter fabrics and also believe they contribute to huge environmental waste.
What is the best way to take care of my cashmere?
We recommend keeping all sweaters are scarves wrapped in acid free tissue paper, stored in a clean place free of moths. When you are in ‘sweater’ season and using your sweaters we recommend hanging your sweaters up in order to allow them to breathe.
How often should I wash my sweater?
Cashmere is a natural fibre and does not hold dirt and odours like other materials. It therefore does not need to be washed often. Washing your sweaters often can cause piling and damage. We recommend to hang up your sweater and let is breathe and only hand wash when there are stains. We hand wash or steam our sweaters once a year.
Can I dry clean my cashmere?
We highly recommend that you do not dry clean your cashmeres sweaters. Dry cleaning can damage the fibres and increase the cause of piling. However, if you do not feel confident to hand wash your sweaters you can try dry cleaning but only with a trusted and professional business.
How do I clean my coat?
Like cashmere we recommend not washing your coat too often unless you need to spot clean. Our coats are a wool cashmere blend (70/30%) and highly durable. We recommend letting them air outside hanging. You can iron them on steam mode with a white cotton cloth between, steam clean or dry clean if desired.
SOCIAL RESPONSIBILITY & TRANSPARENCY
How are your cashmere products organic?
Organic Cashmere is simple and clean. Pure unbleached, untreated fibers. Sourced in Inner Mongolia, harvested through combing process. Fiber specifications are13-17 microns and 28-38mm long. There are only 3 naturally occurring basic colours: Cream, Beige and Brown. The cream colour fibers are the rarest and softest ones, they will never be dyed. The beige fibers will be naturally dyed to make light colours while brown fibers will be used for dark colours. Our organic cashmere is environmentally friendly and stands for sustainability.
How are you able to maintain such low prices for high quality products?
We are very fortunate to partner with a family owned factory in Inner Mongolia that believes in us. We therefore are only producing from their remaining left over yarn and we ship directly from our packing office in China to the end customer. This cuts many costs, taxes and ultimately means that the customer and factory benefit.
What is your mark up on products?
In general our mark up on products is less than 100%. Most retail stores and brands mark up almost 300% which is unfair. We make sure that the factory never has to lower their product cost for us. We mark up sometimes only 50% on some products.